agent betting's Privacy Policy
This page clearly explains how agent betting handles the collection, use, and protection of your personal information.
1. Introduction and Applicability
Welcome to agent betting. This privacy policy explains how personal information collected while you use our website and services is processed and kept secure.
By starting to use agent betting's services, you are considered to have accepted the terms described in this policy. We also ask that you read our Terms and Conditions page, as both documents together form the basis for managing your account.
This policy applies only to services operated under the agentbetting.cam domain. agent betting is not responsible for information provided on any third-party sites or platforms.
2. What Information Is Collected
2.1 Registration and Account Information
We collect information you provide when opening an account, such as:
- Full name and date of birth
- Mobile number and email address
- Preferred language and currency
- National ID information for identity verification (where applicable)
2.2 Transaction Information
Details of transactions completed via bKash, Nagad, or Rocket during deposits and withdrawals — such as the amount, time, and mobile wallet number — are stored securely.
2.3 Usage and Technical Information
Technical information such as your device type, browser, IP address, operating system, and how long you spent on each page of the site is logged automatically. This is primarily used to improve service quality and ensure security.
2.4 Cookies and Tracking Technologies
We use cookies and similar technologies. These keep your login session active, remember your preferences, and help analyse site performance. Cookies can be disabled from browser settings, though some services may become limited as a result.
3. Purpose of Using Information
Collected information is used only for specific legitimate purposes, including:
- Creating and managing accounts and completing identity verification
- Processing deposits and withdrawals without interruption
- Providing welcome bonuses, reload offers, and other promotional benefits
- Resolving technical issues and providing customer support
- Detecting unusual activity and preventing fraud
- Improving services and measuring user experience
- Ensuring user protection in accordance with responsible gambling guidelines
agent betting never sells your personal information to third parties for commercial purposes.
4. Information Sharing and Third Parties
agent betting may share a limited amount of information with trusted service providers in specific circumstances, including:
4.1 Payment Processors
The minimum information required to process transactions via bKash, Nagad, and Rocket is sent to the respective platforms. This information is used solely for completing the transaction.
4.2 Game and Technology Providers
Our game providers — including Evolution, Pragmatic Play Live, JILI, and PG Soft — receive anonymous session data to verify user identity and ensure uninterrupted gameplay.
4.3 Legal Obligations
Where there is a valid legal directive or court order, agent betting may be required to provide relevant information to the appropriate authorities.
5. Data Storage and Security
Your information is protected using SSL encryption technology. Data stored on servers is access-controlled and can only be viewed by authorised staff.
Even after an account becomes inactive, certain information may be retained for a period of time for legal and operational needs. After that, the data is securely deleted or made impossible to identify.
Although we use the highest level of technical protection, transmitting information over the internet is not entirely without risk. You are therefore asked to keep your password confidential and to immediately notify our support team if you notice any unusual activity.
6. Protection of Minors' Data
agent betting strictly prohibits registration and use of services by anyone under the age of 21. Age is confirmed during account verification. If it is found that a minor's information was collected unintentionally, that account is closed immediately and the relevant data is deleted.
Our full guidelines for ensuring responsible participation are available on the Responsible Gaming page.
7. Your Rights
As a user of agent betting, you have certain fundamental rights:
- Right to Access: You may request to know what information is stored about you.
- Right to Correction: If any information is incorrect, you may apply to have it corrected.
- Right to Deletion: In certain circumstances, you may request that your data be deleted after closing your account, though some data may need to be retained due to legal obligations.
- Restriction of Processing: You have the option to object to the use of your data for specific purposes.
- Data Portability: Where applicable, you may request your data in a readable format.
To exercise these rights, contact us via 24/7 live chat or email.
8. Marketing Communications
At the time of registration, you may consent to receiving notifications about bonuses, promotional offers, and service updates. This is optional and the permission can be withdrawn at any time from account settings.
agent betting never sends unsolicited messages without your consent. If you receive any unauthorised message, please notify us immediately.
9. International Data Transfers
Our servers and technology infrastructure may be located in various countries. As a result, your information may be transferred internationally. However, regardless of where data is processed, the protection standards described in this privacy policy are followed.
Agreements with third-party service providers include data protection obligations.
10. Policy Changes and Notification
This privacy policy may be revised in response to changes in services or technical updates. A notice will be provided through the site if significant changes are made.
Continued use of the site after a policy change will be considered acceptance of the revised policy. You are therefore advised to review this page regularly.
11. Contact and Complaints
If you have any questions or concerns about this privacy policy, contact the agent betting support team:
- Live Chat: Available 24/7 from any page on the site
- Email: [email protected]
We provide support in both Bengali and English. Answers to common information-related questions may also be found on our FAQ page.
To learn more about us and understand our values and the nature of our services, read the About Us page.